At  Lynn-Lee's when you order a personalized patch we will work with you down to the last detail....you will always have the final say before it is sewn out or printed.  Via email we show you what your patch will look like so if you have any changes we can make them then and there.   When you have ok'd the design via email we will send you a final copy of your design with the dimensions, and the final price (may include a minimal  mailing cost).  Once we have received your ok on this email we will work up your design.  Payment is due at this time and once we receive payment we will process your order and mail it to the address that you have provided.  When you receive your patch, if it isn't what you ordered,  just return it for a complete refund.